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FAQs

GENERAL INFORMATION FAQ's
SHIPPING AND RETURN POLICY FAQ’s
INSURANCE / PAYMENT RELATED FAQ’s
PRODUCT RELATED FAQ’s
PHYSICAL THERAPIST FAQ's
PHYSICAL THERAPIST FAQ'S: TECHNICAL

GENERAL INFORMATION

Q: Do I need a prescription?

Answer:
Current Medical Technologies’ product line is made up of 2 categories. The first category is over-the-counter (OTC) products which do not require a prescription. The second category is prescription items such as the Pelvic Floor Stimulator and surface EMG instrumentation. Although any of our products can be purchased online, for those products requiring a prescription you will be contacted within one business day to provide evidence of your current RX from your referring Physician or Physical Therapist.

Q: What conditions need to be met in order for Medicare to cover?

Answer:
Medicare covers Pelvic Floor Stimulators provided the diagnosis is stress incontinence, urge incontinence, mixed incontinence or fecal incontinence and patients have undergone a four (4) week trial of pelvic muscle exercises and the trial is documented by a licensed Physician and/or Physical Therapist.

Q: What type of payments do you accept?

Answer:
We accept Discover, Visa or Mastercard. Please note your credit card will be charged the day your item(s) are shipped. You may also pay by check or money order. However, please note if paying by money order, your item will not ship until we receive the money order. If you are paying by check, we will not ship your ordered item(s) until the check is cleared by your bank.

Q: How do I get my information on your “Find a Therapist” page?

Answer:
In order to get your information onto our website, Physical Therapists can register by inputting their contact information into the Find a Therapist form. Your information will be added to the Find a Therapist database and posted online. Please be sure to use your work information rather than your home information. This will prevent getting calls at home.

Q: How do I place an order?

Answer:
CMT provides three ways to place an order: (1) Online through our website (2) by phone; or (3) by fax. Please note orders received prior to 2 p.m. (EST) will be shipped the same day unless the item(s) is in back order.

Q: Where is your company located?

Answer:
Lakeville, Massachusetts

Q: How long have you been in business?

Answer:
CMT was formed in 1995.

Q: What are your hours of operation?

Answer:
We are open Monday through Friday, 9:00 a.m. - 5:00 p.m. (Eastern Standard Time)

Q: Is my personal information secure?

Answer:
Yes, it is secure. We use only industry standard practices and SSL database.

Q: What happens if I forget my account ID / password?

Answer:
You can click on the “Forgot My Password” link to retrieve or reset your password.

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SHIPPING AND RETURN POLICY FAQ’s

Q: What is your Shipping Policy?

Answer:
Please refer to our Shipping Policy.

Q: Will you ship my product to my home?

Answer:
OTC products will be shipped direct to patient’s home. Products requiring a prescription will be shipped direct to the ordering Physician or Physical Therapist’s office, unless CMT receives prior written permission from said Physician or Physical Therapist to ship direct to patient’s home.

Q: What is the cost of shipping?

Answer:
There are many variables that determine the cost for shipping our products. For example, the weight of an item, how shipping is calculated, the destination, as well as the expediency in which the patient needs the item will be a factored into the overall shipping costs.

Q: When will my products arrive?

Answer:
If you place your order (by phone or online) prior to 2 pm EST it will ship out that same day. Our standard shipping carrier is UPS and the US Postal Service. The customary time is between 1-7 business days depending on locale from our Lakeville, MA headquarters. However, you have the option to expedite your shipment through UPS so that you may receive your product sooner. If you place your order (by phone or online) after 2 pm EST it will ship out the next day, provided it is during our normal hours of operation.

Q: What if I do not want the product after I get it?

Answer:
Please refer to our Return Policy.

Q: What if the product is defective or is missing an item?

Answer:
Defective merchandise can only be returned for exchange provided the item is in its original packaging and it is within the Manufacturer’s Warranty. If you are missing an item, CMT will provide any missing items or parts at our expense.

Q: Who would pay the shipping cost for the return?

Answer:
CMT will be responsible for the shipping costs if: (1) Patient receives the wrong item; (2) The ordered item is defective and it is of no fault of the patient; (3) The ordered item is missing a part or item which is needed to make the it operational. For more details, please refer to our Return Policy.

Q: Do you sell used medical equipment and supplies?

Answer:
No. However, from time to time we do get items that are returned in re-sellable condition. If you have a question about your item, please do not hesitate to contact us.

Q: What if I lost my receipt?

Answer:
CMT tracks all receipts so patients need only to call our office to obtain the specific information they need.

Q: What if I no longer have the original package?

Answer:
CMT will use its best efforts to return items from customers who no longer have the original packaging. However, having the original packaging will allow for easier returns.

Q: What is your Return Policy?

Answer:
Please refer to our Return Policy.

Q: Can I return a product if it has been used?

Answer:
Please refer to our Return Policy.

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INSURANCE / PAYMENT RELATED FAQ’s

Q: I am insurance-dependent. Which unit am I most likely to have insurance coverage for sEMG or Pelvic Floor Stimulation (PFS)?

Answer:
Although there is never a guarantee of insurance reimbursement with any product. Pelvic Floor Stimulation by far provides the best chance.

Q: How do I find out if my insurance will cover for sEMG or PFS?

Answer:
CMT is the only company in this niche of healthcare to have a full time billing staff. Providing us with some basic information, we can contact your insurance company and pre-certify your claim to gain a better understanding as to how your insurance company will reimburse. We will then contact you or your clinician with the results usually, within one hour of speaking with you.

Q: Once I start renting a unit at what point do I own it?

Answer:
CMT applies 100% of the rental payments toward the purchase of the item within the first 90 days. You will receive notification to prompt you for purchase on your second billing. After your 3rd billing cycle rental fees are applied at the rate of 80% of rental toward purchase retroactive to the 1st month.

Q: I do not have a credit card, what are my payment options?

Answer:
If paying by check, your order will be held until payment is received. CMT will release the product for shipping once your check clears. For institutional customers, CMT will grant terms based on credit worthiness.

Q: I filled out a credit card authorization form when I received my rental unit, why did I receive an invoice?

Answer:
All rental customers are required to fill out a Credit Card Authorization Form which is kept on file at CMT. The Credit Card Authorization Form allows the customer to designate their method of payment, either via invoice or credit card. However, if the indication box is not checked off, CMT will automatically issue an invoice to the ordering customer and they will have 30 days to make their payment.

Q: Do you accept Medicare or other form of Insurance?

Answer:
CMT is a full service DME supplier. We can submit all claims direct to any insurance carrier.

Q: Will you provide financing?

Answer:
CMT offers special programs that allow customers to spread out their payments, as well as offer leasing options for higher volume and longer terms. We handle each customer order on a case by case basis.

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PRODUCT RELATED FAQ’s

Q: What are the differences between the TR-10 and the TR-10c home surface EMG Biofeedback units?

Answer:
Both units are single channel biofeedback units. The main difference between the units is that the TR-10c will hold its programming while the TR-10 will default back to the manufacturers’ original factory settings, each time the unit is turned off. Although programming these units is not difficult, Clinicians should carefully evaluate their patients to insure that they have the acumen to properly program the TR-10. Failure to do so will have an overall impact on patient compliance. The difference in pricing between the TR-10 and TR-10c is $10 per month. All rental patients can contact Current Medical Technologies, Inc. for programming instruction.

Q: What are the components that I need to have in order to use surface EMG Biofeedback (sEMG) at home?

Answer:
The most common home sEMG unit is the Pathway TR-10 & TR-10c. Each rental unit comes with a lead-wire, Velcro adapter, battery, rental paperwork and instruction guide. The patient will be responsible for having their own internal vaginal sensor, rectal sensor or extended lead-wire set with electrodes. All items can be purchased for additional cost at Current Medical Technologies, Inc.

Q: I have been using my home unit for about a month and have not seen any improvement in my symptoms. How long does it take before I start to see some progress?

Answer:
Depending on how aggressive your home training program is, every patient is different with regard to age and starting condition. In general, if you are compliant and follow your clinicians training regimen you should start to see progress within three to six months. If you do not see progress within that timeframe you should contact your clinician to review and make changes to your home program.

Q: I just started using my STM-10 Pelvic Floor Stimulator (PFS) and seem to be going through batteries every few weeks. Is there something wrong with the unit?

Answer:
No. The STM-10 PFS unit is a multi-frequency device. Battery lifetime is variable based on the frequencies used and session time. Units programmed at higher frequencies and used for 30 minutes or more each day will consume batteries at a higher rate.

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PHYSICAL THERAPIST QUESTIONS

Q: What is the difference between Pelvic Floor Educator and PMTx?

Answer:
The Pelvic Floor Educator teaches the patient the proper way to do a Kegel. While the PMTx gauges the strength of the Kegel. Both of the items work in tandem to help a patient with a weak pelvic floor muscle.

Q:How do you clean electrodes?

Answer:
All of the CMT electrodes are intended for single patient use only. Electrodes should be cleaned with hot soapy water and should never be cleaned with an astringent or anything stronger as it may irritate the patient.

Q:Can lead wires be used more than once?

Answer:
All lead wires are intended for single patient use only and may be used more than once provided the same person is using them. The exception is the disposable lead wires (#DL3-253). These lead wires are a single person/single use product.

Q:What is the difference between a Pathway STM10 and the Liberty?

Answer:
Both the Pathway STM10 and the Liberty are pelvic floor stimulators. The difference is the STM10 is fully programmable with four duty cycles: 5/5, 5/10, 10/10, 10/20. While the Liberty has a fixed duty cycle: 10/10 and runs for 30 minutes and then shuts off. The STM10 can be used to treat urge, mixed, stress incontinence, as well as pelvic pain and non-obstructed bladder retention. The Liberty treats stress, urge and mixed incontinence only. By comparison, the Liberty’s 3v battery has a longer life than the 9v STM-10. Lastly, if you current use Pathway sensors, the STM-10 will take a direct connection. On the other hand, you will need to purchase an additional adapter (PG-3700 Liberty to Pathway adapter) to use Pathway sensors with the Liberty unit.

Q:What is the difference between the TR10 and the TR10C?

Answer:
The TR-10 will need to be reprogrammed each time it is turned on; while the TR-10c will hold its programming from session to session. If you feel your patient has the acumen to reprogram the unit each time then the TR-10 would be fine. However, if you feel that the patient may have difficulty programming the unit then the TR-10c would be better for them. We have found that patients who have trouble programming the unit will not be compliant with their treatment.

Q:How do you clean the massage tools?

Answer:
The Original and Deluxe massage tool should be used with a gentle soap and water. Any type of astringent or alcohol based cleaning solution will cause the material of the massage tool to breakdown, which may cause injury to the patient, as well as be an irritant for them.

Q: What is the proper way to clean and use the Syracuse Medical dilators?

Answer: It will depend on how you are using them. For example:

Single Patient Use
It is recommended that the patients wash the dilator before and after each use in hot water with detergent and rinse thoroughly. They are to lubricate and insert in vagina as far as possible for 10 minutes each day.

Physical Therapist Use (for training purposes)
If the PT is using a dilator on patients for training purposes, it is recommended that a condom be used for each patient. It is also recommended that the dilator be cleaned with Virex TP by submerging the dilator for at least 3 minutes before and after each use. The Virex TP solution is a hospital grade disinfectant that provides excellent cleaning and deodorizing in one step and meets bloodborne pathogen standards for decontaminating blood and body fluids.

Q: Are the Ashley2 Balloon catheters safe for latex sensitive patients?

Answer:
Yes. The balloon material is made of polyisoprene instead of latex.

Q: Can a vaginal sensor be used when a patient has a pessary?

Answer:
Although most pessaries are made of rubber, plastic or silicone-based material, if a pessary should include any type of metal, a vaginal sensor should not be used. Essentially, the vaginal sensor coupled with a STIM-10 unit draws an electrical current. As such, the pessary would also be conductive and draw current, therefore affecting the readings of the STIM unit; as well as frequencies the unit should be working at.

Q: What is the difference between the MR-20 Start-up Clinical Package and the CTS-1500 package?

Answer:
The CTS-1500 offers 2 channels of sEMG and 1 channel of Pelvic Floor Stimulation in one unit, rather than two separate units which make up the Start-up Clinical Package. The CTS 1500 has “Stim on the fly” which allows the Physical Therapist the ability to switch from sEMG to pelvic floor stimulation within the same session. The CTS-1500 also comes with the new HIPAA compliant version of Synergy 3D software which further encrypts patient records to ensure privacy against I.D. theft. In addition, the CTS-1500 software automatically generates a report narrative which saves valuable time and allows for quicker reporting to physicians’ insurance companies. The CTS-1500 system comes with accessories to treat up to 6 patients depending on treatment plan and CTS-1500C comes with an additional computer and printer. For Physical Therapists just starting out on their own or with a limited budget, the popular MR-20 Clinical Package is a fantastic start-up platform. The equipment included in this package provides what you will need to immediately treat your first 3-5 patients. Please note, although shown in our catalog with the CTS-1500, the Anthro Cart is not included with the package.

Q: Can the MR20-units be used on any other muscle group?

Answer:
Absolutely. When used in the connection with the PG-6750 electrode, your MR-20 unit can be used on any muscle other group to gauge biofeedback.

Q: Can Pelvic Floor Stimulators be used on any other muscle group?

Answer:
Frequency for pelvic muscle is thought to be advantageous for stress, urgency, pain. Pelvic Floor Stimulators are not FDA approved. Therefore it is not recommended for neuromuscular stimulation.

Q: I want to try and arrange a sEMG unit for my patient, should I use an internal sensor or external lead wire?

Answer:
We recommend using an internal sensor for home use because of the difficulty most patients have correctly attaching the lead wire which can affect patient compliance.

Q: Does Medicare cover a TENS unit for pelvic pain? (internal stimulator for pain)

Answer:
Unfortunately, Medicare does not cover for TENS for pelvic Pain.

Q. Does Neogyn contain parabens?

Answer:
No. Neogyn contains no parabens.

Q. Does Neogyn contain hormones?

Answer:
No and is steroid free.

PHYSICAL THERAPIST: TECHNICAL QUESTIONS

Q. My CTS 1500 unit is not calibrating properly.

Answer:
There could be a problem with your power supply source. The electrical stimulation within the CTS 1500 unit needs to calibrated daily. This calibration is timed. If there is a short in your power supply strip it may cause a delay in getting electricity to the unit thereby causing the calibration test to fail. Therefore, unplug your CTS unit from the power strip and plug it directly into the wall and/or floor. Restart your CTS unit and have it go through the calibration process again. If the calibration test passes, then you should consider getting a new power supply strip or leave it plugged into the wall or floor.

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75 Main Street • Lakeville, MA 02347 • Toll Free (800) 382-5879 • Fax (508) 947-1486 • www.cmtmedical.com • Email: info@cmtmedical.com

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