Toll Free (800) 382-5879

Return Policy

Personal Merchandise

We want you to be satisfied with your purchase. However, due to health industry standards we cannot accept the return of any used personal merchandise*. Please note, personal merchandise is described as merchandise that has the potential to come into contact with bodily fluids and cannot be re-used per FDA regulations. We can only accept personal merchandise* that has been unused and is in its original packaging. To receive your 100% refund, your return must be within 30 days of purchase and adhere to the following provisions.

You can return your unused personal merchandise provided it is in its original packaging and you have your original receipt of purchase. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) Number. You must have an RMA number in order to receive reimbursement.

Non-Personal Merchandise

You can return your non-personal merchandise to us for a full refund, within 30 days of purchase, provided the product you are returning is current within FDA guidelines and is still being offered for sale by the Company.

You can return your non-personal merchandise provided it is in its original packaging and you have your original receipt of purchase. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) Number. You must have an RMA number in order to receive reimbursement.

Defective Merchandise

Defective merchandise can be returned for a full refund, within 7 days of purchase, provided it is in the original packaging, with the serial number and/or lot number paperwork included in the package. Defective merchandise is considered not in operational working order. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) number. You must have an RMA number in order to receive reimbursement.

Return Shipping

The Company will be responsible for the cost of return if the patient receives the wrong item or the ordered item is defective through no fault of the customer. In all other cases, the customer will be responsible for all shipping charges related to the return of their ordered product.

Please note if an ordered product is missing an item or part which is needed in order to make it operational, CMT will ship out a new product once the original ordered item is returned provided we are made aware of the missing part within 7 days of purchase. The cost to return ship the item will be at the cost of CMT.

Software

Defective software will be exchanged for the same title only. No Refund.

Clinical items and Special Orders

In stock clinical items that are not special ordered or packaged/bundled can be returned within 14 days without a restocking fee. Special Order and packaged/ bundled products will be charged a 25% restocking fee.

We will refund by check if paid by check, or credit your account if you paid by credit or debit card. Please note Buyer assumes responsibility for shipping to and from Current Medical Technologies unless in the exceptions noted above. Simply return your purchase in resale condition with the original packaging, including UPC code, manuals, parts, and your receipt or packing slip. Any return without a receipt or packing slip is subject to verification and we may ask you for identification.

All orders received before 2pm EST will be shipped same day unless product is back-ordered. Orders received after 2pm EST will ship on the next business day unless back-ordered. Current Medical Technologies will notify customers via email with respect to anticipated shipping date for all back-ordered products.

*personal merchandise is described as merchandise that has the potential to come into contact with bodily fluids and cannot be re-used per FDA regulations.

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75 Main Street • Lakeville, MA 02347 • Toll Free (800) 382-5879 • Fax (508) 947-1486 • www.cmtmedical.com • Email: info@cmtmedical.com

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