Order Processing & Shipping
UPDATE: Due to Covid19, mail delivery services such as USPS and UPS are experiencing limited delivery routes, which is causing delays in normal delivery times. Once your package leaves our facility, it is now in the hands of the carrier service company. As such, you will need to work with them to ensure delivery of your order.
Current Medical Technologies, Inc. offers two shipping carriers services: UPS and USPS for all orders. Orders placed by Physicians, Physical Therapists or their facilities are shipped via UPS Ground; unless otherwise directed by them. Orders placed by customers/patients are typically shipped via USPS Priority Mail, unless otherwise directed by them. Current Medical Technologies is not responsible for any lost or damaged items once it leaves our warehouse. Customers with lost or damaged items will have to seek resolution with the carrier service company they chose.
Orders placed before 2:00 pm ET are usually shipped the same day unless product is back-ordered. Orders placed after 2:00 pm ET are usually shipped the next business day unless the product is back-ordered. Orders placed after 2:00 pm ET on Friday are shipped the following Monday unless product is back-ordered or falls on a holiday. Current Medical Technologies, Inc. will notify customers via email with respect to anticipated shipping date for all back-ordered products.
UPS delivery times vary depending on your location, with the average delivery time of 2-6 days. Our shipping warehouse is based in Massachusetts; therefore orders going to the North East US can expect delivery from 1-3 days, while orders going to the West Coast can expect delivery time ranging from 4-6 days. All orders are shipped F.O.B. Shipping Point. Please note, UPS does not consider the day of pick up as the first day of shipping. Customers should take this into consideration when choosing any type of expedited shipping.
UPS does not deliver on Saturdays and Sundays. Customers should take this into consideration when choosing Next Day Air or 2nd Day Air Shipping via UPS.
UPS does not deliver on major U.S. holidays. It is the responsibility of the customer to check the UPS website for a list of observed UPS Holidays. Customers should also take this into consideration when choosing Next Day Air or 2nd Day Air Shipping.
Any back ordered or missing items from your original order, will be ship out using the same shipping method as originally designated when the order was placed. If the customer wishes to expediate the shipping for any back ordered or missing items, they will be responsible for the difference between the original shipping method and the new expediated shipping.
Any shortages within your order must be reported back to CMT within 7 days from receipt of your order. Beyond the 7 day period, we will consider the order to have been completed in full and no further action will be taken.
REMINDER: Please be sure to refer to the USPS or UPS website before placing your order online order as expedited shipping may be interrupted or not available during any holiday. CMT will not be responsible for late deliveries during this time period.
Shop with Confidence
We accept Discover, Visa, MasterCard and American Express. Please note your credit card will be charged the day your item(s) are shipped. You may also pay by check or money order. However, please note if paying by money order, your item will not ship until we receive the money order. If you are paying by check, we will not ship your ordered item(s) until the check is cleared by your bank.