Return Policy

Personal Merchandise

We want you to be satisfied with your purchase. However, due to health industry standards we cannot accept the return of any used personal merchandise*. Please note, personal merchandise is described as merchandise that has the potential to come into contact with bodily fluids and cannot be re-used per FDA regulations. We can only accept personal merchandise* that has been unused and is in its original packaging. To receive your refund, your return must be within 30 days of purchase and adhere to the following provisions.

You can return your unused personal merchandise provided it is in its original packaging and you have your original receipt of purchase. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) Number. You must have an RMA number in order to receive reimbursement.

You will be refunded only for the cost of the item(s) you purchased.  The shipping cost associated with originally shipping your item(s) to you will not be refunded.

Non-Personal Merchandise

You can return your non-personal merchandise to us for a refund, within 30 days of purchase, provided the product you are returning is current within FDA guidelines and is still being offered for sale by the Company.

You can return your non-personal merchandise provided it is in its original packaging and you have your original receipt of purchase. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) Number. You must have an RMA number in order to receive reimbursement.

You will be refunded only for the cost of the item(s) you purchased.   The shipping cost associated with originally shipping your item(s) to you will not be refunded.

Defective Merchandise

Defective merchandise can be swapped for the same item only, within 7 days of purchase, provided it is in the original packaging, with the serial number and/or lot number paperwork included in the package. Defective merchandise is considered not to be in operational working order. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) number and a return shipping label.  You must have an RMA number in order to receive your new item.

Return Shipping

The Company will be responsible for the cost to return if the patient receives the wrong item or the ordered item is defective through no fault of the customer.  In these cases, we will provide you with a return shipping label.  In all other cases, the customer will be responsible for all shipping charges related to the return of their ordered product.

Please note if an ordered product is missing an item or part which is needed in order to make it operational, CMT will ship out a new product once the original ordered item is returned provided we are made aware of the missing part within 7 days of purchase. The cost to return ship the item will be at the cost of CMT.

Software

Defective software will be exchanged for the same title only. No Refund.

Clinical items and Special Orders

In stock clinical items that are not special ordered or packaged/bundled can be returned within 14 days without a restocking fee. Special Order and packaged/ bundled products will be charged a 25% restocking fee.

We will refund by check if paid by check, or credit your account if you paid by credit or debit card. Please note Buyer assumes responsibility for shipping to and from Current Medical Technologies unless in the exceptions noted above. Simply return your purchase in resale condition with the original packaging, including UPC code, manuals, parts, and your receipt or packing slip. Any return without a receipt or packing slip is subject to verification and we may ask you for identification.

Shipping

Current Medical Technologies, Inc. offers two shipping carriers services: UPS and USPS for all orders.  Orders placed by Physicians, Physical Therapists or their facilities are shipped via UPS Ground; unless otherwise directed by them.  Orders placed by customers/patients are typically shipped via USPS Priority Mail, unless otherwise directed by them.  Current Medical Technologies is not responsible for any lost or damaged items once it leaves our warehouse.  Customers with lost or damaged items will have to seek resolution with the carrier service company they chose.

Orders placed before 2:00 pm ET are usually shipped the same day unless product is back-ordered. Orders placed after 2:00 pm ET are usually shipped the next business day unless the product is back-ordered. Orders placed after 2:00 pm ET on Friday are shipped the following Monday unless product is back-ordered or falls on a holiday. Current Medical Technologies, Inc. will notify customers via email with respect to anticipated shipping date for all back-ordered products.

USPS delivery times vary depending on your location and day of order.

UPS delivery times vary depending on your location, with the average delivery time of 2-6 days. Our shipping warehouse is based in Massachusetts; therefore orders going to the North East US can expect delivery from 1-3 days, while orders going to the West Coast can expect delivery time ranging from 4-6 days. All orders are shipped F.O.B. Shipping Point.  Please note, UPS does not consider the day of pick up as the first day of shipping.    Customers should take this into consideration when choosing any type of expedited shipping.

UPS does not deliver on Saturdays and Sundays. Customers should take this into consideration when choosing Next Day Air or 2nd Day Air Shipping.

UPS does not deliver on major U.S. holidays.  It is the responsibility of the customer to check the UPS website for a list of observed UPS Holidays.  Customers should also take this into consideration when choosing Next Day Air or 2nd Day Air Shipping.

REMINDER:  Please be sure to refer to the USPS or UPS website before placing your order online order as expedited shipping may be interrupted or not available during any holiday.  CMT will not be responsible for late deliveries during this time period.

*personal merchandise is described as merchandise that has the potential to come into contact with bodily fluids and cannot be re-used per FDA regulations.