SHIPPING AND RETURN POLICY FAQs
Current Medical Technologies, Inc. offers two shipping carrier services: UPS and USPS for all orders. Orders placed by Physicians, Physical Therapists or their facilities are shipped via UPS Ground, unless otherwise directed by them. Orders placed by customers/patients are typically shipped via USPS Priority Mail, unless other directed by them. Please note, USPS Priority Mail does not guarantee their service. As such, customers choosing USPS do so at their own risk. Once the package leaves the CMT warehouse, we are no longer responsible for any lost of damaged items. All customers with lost or damaged items will have to seek resolution with the carrier service company they have chosen.
Orders placed before 2:00 pm ET are usually shipped the same day unless the product is back-ordered. Orders placed after 2:00 pm ET are shipped the next business day, unless the product is back-ordered. Orders placed after 2:00 pm ET on Friday are shipped the following Monday, unless the product is backordered or if the day falls on a holiday. Current Medical Technologies, Inc. will notify customers via email or phone with respect to anticipated shipping date for all back-ordered products.
UPS delivery times vary depending on location. The average delivery time is 2-6 days. Our shipping warehouse in based in Massachusetts. Therefore, orders shipping to the Northeast US can expect delivery from 1-3 days while orders going to the West coast can expect delivery times ranging from 4-6 days. Please note, these dates are not a guarantee of delivery but rather a suggested time frame of when you may expect your order. All orders are shipped F.O.B. Shipping Point.
UPS does not delivery on Saturday and Sundays. Please take this into consideration when choose Next Day Air or 2nd Day Air Shipping.
UPS does not delivery on major U.S. holidays. Please check the UPS website for a list of UPS holidays. Also, UPS does not ship to P.O. boxes.
HOLIDAY SHIPPING REMINDER: Please be sure to refer to the USPS or UPS website before placing your order online as expedited shipping may be interrupted or not available during the holiday season. CMT will not be responsible for late deliveries during this time period.
CMT cannot guarantee delivery of shipping service once the package leaves the CMT warehouse. All customers with lost or damaged items will need to seek resolution with the carrier service company they have chosen.
Current Medical Technologies, Inc. also provides international shipping via UPS. The estimated cost of shipping provided through our website does not include any customs charges, fuel/duty fees or taxes imposed by the designated governing agencies. All orders shipped outside the United States may be subject to additional fees not included in the shipping charge assessed by Current Medical Technologies, Inc. Please note these fees can vary widely from country to country. Therefore, it is the responsibility of the Buyer/Customer to be aware of any additional fees associated with the import of products into their respective countries. Please contact your local customs office for further information.
The Buyer/Customer agrees to be responsible for all additional fees (customs charges, fuel, duty, etc.) associated with shipping the purchased item(s) to the address provided by the Buyer/Customer.
There will be no refunds for any items ordered and purchased that the Buyer/Customer refuses to accept because of the additional fees charged. A refund will only be given in the event the item(s) is deemed damaged during shipping. Any damaged items will be returned to the manufacturer for repair and shipped back out to the Buyer/Customer. The Buyer/Customer will not be responsible for any shipping charge as a result of damage done during shipping. However, if the product is damaged while in the possession of the Buyer/Customer, then they will be responsible for all charges to ship the item back to Current Medical Technologies for manufacturer repair.
Please note, CMT cannot guarantee delivery of shipping service once the package leaves the CMT warehouse. All customers with lost or damaged items will need to seek resolution with the carrier service company they have chosen. Therefore it is important that you read our Shipping Policy in its entirety.
We want you to be satisfied with your purchase. However, due to health industry standards we cannot accept the return of any used personal merchandise*. We can only accept personal merchandise* that has been unused and is in its original packaging and is within the manufacturer’s warranty period.
To receive your 100% refund, your return must be within 30 days of purchase and adhere to the following provisions.
You can return your non-personal merchandise to us for a full refund provided the product you are returning is current within FDA guidelines and is still being offered for sale by the Company.
You can return your non-personal merchandise provided it is in its original packaging and you have your original receipt of purchase. Please call (800) 382-5879 prior to return to obtain a Return Authorization Number.
Defective merchandise can be returned for a full refund provided the original packaging, serial number and/or lot number paperwork is included in the package. Defective merchandise will only be refunded if it is within the Manufacturer’s Warranty Period. Defective merchandise is considered not in operational working order. Please call (800) 382-5879 prior to return to obtain a Return Authorization Number.
The Company will be responsible for the shipping costs if the patient receives the wrong item or the ordered item is defective through no fault of the customer. In all other cases, the customer will be responsible for all shipping charges related to the return of their ordered product. Please note if an ordered product is missing an item or part which is needed in order to make it operational, CMT will ship out a new product once the original ordered item is returned. The cost to return ship will be at the cost of CMT. (CMT will issue and mail or email a return label).
Return unopened software that we currently sell for a full refund at any time. We will gladly exchange opened software for the same title.
Clinical items and Special Orders:
In stock clinical items that are not special ordered or packaged/bundled can be returned within 14 days without a restocking fee. Special Order and packaged/ bundled products will be charged a 25% restocking fee.
We will refund by check if paid by check, or credit your account if you paid by credit or debit card. Please note Buyer assumes responsibility for shipping to and from Current Medical Technologies unless in the exceptions noted above. Simply return your purchase in saleable condition with the original packaging, including UPC code, manuals, parts, and your receipt or packing slip. Any return without a receipt or packing slip is subject to verification and we may ask you for identification.
All orders received before 2pm EST will be shipped same day unless product is backordered. Orders received after 2pm EST will ship on the next business day unless backordered. Current Medical Technologies will notify customers via email with respect to anticipated shipping date for all backordered products.
*personal merchandise is described as merchandise that has the potential to come into contact with bodily fluids and cannot be re-used per FDA regulations.
INSURANCE / PAYMENT RELATED FAQ’s
PRODUCT RELATED FAQ’s
PHYSICAL THERAPIST QUESTIONS
Single Patient Use
It is recommended that the patients wash the dilator before and after each use in hot water with detergent and rinse thoroughly. They are to lubricate and insert in vagina as far as possible for 10 minutes each day.
Physical Therapist Use (for training purposes)
If the PT is using a dilator on patients for training purposes, it is recommended that a condom be used for each patient. It is also recommended that the dilator be cleaned with Virex TP by submerging the dilator for at least 3 minutes before and after each use. The Virex TP solution is a hospital grade disinfectant that provides excellent cleaning and deodorizing in one step and meets bloodborne pathogen standards for decontaminating blood and body fluids.